Terms & Conditions
Jennifer Schiavi NP in Family Health PLLC
Last
updated: October 29, 2026
1. About These Terms
Jennifer Schiavi NP in Family Health PLLC
Last
updated: October 29, 2026
1. About These Terms
These Terms & Conditions (the Terms)
apply to every purchase you make from Jennifer Schiavi NP in Family Health
PLLC (we, us, or Jennifer), including
digital products, consult calls, and coaching programs (together, the
Products). By completing a purchase, you agree to these Terms. If
you do not agree, please do not purchase.
2. Eligibility
You must be at least 18 years old and legally able to
enter into a contract to make a purchase. You agree to provide accurate,
current information at checkout. Purchases made for a child must be made by a
parent or legal guardian, who accepts these Terms on the child's behalf.
3. Educational and Health Coaching
Disclaimer
All Products are for educational and health coaching
purposes only. They are not medical care and do not include diagnosis,
treatment, prescriptions, or lab orders. Purchasing a Product does not create a
provider–patient relationship. Always consult your own qualified healthcare
provider before starting, changing, or stopping any supplement, diet, or
medication, especially if you have a health condition, are pregnant or nursing,
or take prescription medications.
Our Products are not intended for urgent or emergency
needs. In an emergency, call your local emergency number or go to the nearest
emergency room.
Statements about supplements have not been evaluated by
the Food and Drug Administration (FDA). Our Products are not intended to
diagnose, treat, cure, or prevent any disease.
4. Our Products
•
Digital products:
books, guides, workbooks, and other
downloadable or online materials.
•
Consult calls: one-time calls to discuss The 3-Step DNA Method Program
and answer your questions. A consult is not for diagnosis, treatment, or a
treatment plan and does not establish a provider–patient or client–coach
relationship.
•
Coaching
programs: including The 3-Step DNA
Method Program. Coaching programs are also governed by the separate agreement
you sign in PracticeQ (see Section 8.3).
5. Access to Digital Products
When you purchase a digital product, you receive access
for as long as the product is offered, including any updates we choose to
release to that version. A new, separately named edition may require a new
purchase. If we move a product to a different platform or stop offering it, we
will make reasonable efforts to notify you in advance and, where practical,
give you a way to download your materials.
6. Intellectual Property and License
All Products, including text, charts, images, videos, and
designs, are owned by us and protected by copyright and other laws. Your
purchase gives you a personal, non-transferable license to use the Products for
your own (or your family's) personal use. You may not copy, share, resell,
distribute, post publicly, or create derivative works from any Product, or use
any Product, or Jennifer's name, voice, or likeness, to train or create
artificial intelligence tools, without our written permission.
7. Payments
•
Payments are
processed securely by third-party payment processors. We do not store your full
card details.
•
Prices may change at
any time, but changes will not affect purchases you have already made.
•
If you choose a
payment plan, you agree to complete all scheduled payments. Payment plans
cannot be canceled to avoid remaining payments, except as allowed under our
Refund & Cancellation Policy.
•
If a payment fails,
we may pause your access until the payment is completed.
•
You are responsible
for any applicable taxes.
•
Please contact us
before filing a chargeback so we can resolve any issue. Chargebacks filed
without first contacting us may result in loss of access.
8. Refund & Cancellation Policy
To request a refund or cancellation, email us at
jenniferschiavi@ithacaadhd.com from the email address used at checkout, with
your name and order number.
8.1 Digital Products
Digital products purchases are final, no refunds will be issued.
8.2 Consult Calls
•
You may cancel or
reschedule a consult call for a full refund up to 24 hours before
the scheduled start time.
•
Cancellations or
reschedule requests made less than 24 hours before the scheduled time
are not eligible for a refund.
•
No-shows are not
refunded. A no-show includes not joining
the call within 10 minutes of the scheduled start time.
8.3 Coaching Programs
Coaching programs, including The 3-Step DNA Method
Program, are governed by the signed coaching agreement you complete in
PracticeQ. If anything in these Terms conflicts with your signed PracticeQ
agreement, the signed agreement controls for that program. Refunds for coaching
programs may be requested within 7 days of purchase. Testing and supplements
are purchased separately and are subject to the refund policies of the
companies that sell them.
8.4 Exceptions
We may, at our sole discretion, offer a refund, credit,
or reschedule outside this policy, such as in a documented emergency. Doing so
once does not change the policy for future purchases.
9. No Guarantees; Testimonials
Everyone's health, genetics, and circumstances are
different. We do not guarantee any specific result from any Product.
Testimonials and client stories reflect individual experiences shared with
permission and are not a promise or typical result. Results vary.
10. Supplements, Affiliates, and
Disclosures
Some Products mention specific supplements or brands.
Jennifer has a Fullscript dispensary and may earn income when products are
purchased through it, and she has an affiliate account with Holistic Health
International. Products are included based on Jennifer's personal and clinical
experience. You are responsible for reviewing any supplement with your
healthcare provider before use.
11. Technology
You are responsible for your own device, internet
connection, and login information. We work to keep our Products available, but
we cannot guarantee uninterrupted or error-free access. If you have trouble
accessing a Product, contact us and we will help.
12. Third-Party Platforms and Links
Our Products may use or link to third-party platforms
(for example, SamCart, PracticeQ, scheduling tools, video hosts, and supplement
dispensaries). We are not responsible for third-party content, services, or
policies, which are governed by their own terms.
13. Limitation of Liability
To the fullest extent permitted by law, we are not liable
for any indirect, incidental, special, or consequential damages arising from
your purchase or use of any Product. Our total liability for any claim related
to a Product is limited to the amount you paid for that Product.
14. Indemnification
You agree to hold harmless and indemnify us from any
claims, losses, or expenses (including reasonable attorneys' fees) arising from
your use or misuse of the Products or your violation of these Terms.
15. Termination of Access
We may suspend or end your access to a Product if you
materially violate these Terms, for example by sharing or reselling our
content. Where reasonable, we will notify you first and give you a chance to
correct the issue. Access ended for a violation of these Terms is not eligible
for a refund.
16. Disputes and Governing Law
If you have a concern, please contact us first so we can
try to resolve it informally. If we cannot resolve it within 30 days, either
party may pursue the matter as permitted by law. These Terms are governed by
the laws of the State of New York, and any dispute will be handled in the state
or federal courts located in Tompkins County, New York, unless otherwise
required by law.
17. Privacy
We collect and use your information only as needed to
process your purchase, deliver your Products, and communicate with you. We do
not sell your personal information. Please do not send health information by
regular email; use the secure tools we provide.
18. Changes to These Terms
We may update these Terms from time to time. The
Last updated date at the top shows when they were last changed.
Updated Terms apply to purchases made after the change.
19. General
If any part of these Terms is found unenforceable, the
rest remains in effect. We are not responsible for delays caused by events
beyond our reasonable control. These Terms, together with any signed program
agreement, are the entire agreement between you and us about your purchase.
20. Contact Us
Jennifer Schiavi NP in Family Health PLLC
Email: jenniferschiavi@ithacaadhd.com
Website: JenniferSchiavi.com